Frequently Asked Questions (FAQ)

Do you have a question about your order, returns, or sizing?
You’re not the only one — we’ve listed the most common questions below so you can quickly and easily find the answer you’re looking for.

Still need help?
Don’t hesitate to contact us — we’re always happy to assist you!

Ordering

Choose your favorite items, select the right size, and click “Add to Cart.”

Then follow the checkout process to complete your order.

Yes, as long as your order hasn’t been shipped yet.

Please contact us as soon as possible at info@bivellamode.com

Shipping & Delivery

We offer free shipping on every order, with no minimum purchase required.

Once your order is placed, we need 1–3 business days to process it.

During weekdays, this usually takes one day, but if you order over the weekend, it may take a bit longer.

After processing, your order will be shipped, and the average delivery time is 8–12 business days.

Returns & Exchanges

You have 30 days to try on your item(s) and, if needed, return them.

Returns are easy. To request a return, please send an email to info@bivellafashion.com

Items must be unworn, undamaged, and returned with original tags and packaging within 14 days of receipt.

Return shipping costs are the customer’s responsibility.
We like to keep things fair and simple.
For more information, please contact info@bivellafashion.com

Yes, you can!

Just send us an email with your request at info@bivellafashion.com, and we’ll reserve the desired size for you (subject to availability).

Products & Sizing

Each product page includes a size guide and fit information.

Still unsure? Send us a message — we’re happy to help you find the perfect fit.

Yes! Everything shown on our website is available for immediate delivery.

Payment

You can securely pay using your Creditcard (Visa/Mastercard/Maestro/American Express).

Absolutely. We use a secure checkout environment and work only with certified payment providers to ensure your data is protected.